“Spotify is saying they don’t believe in silencing someone who expresses a different point of view,” says Eric Pliner, CEO of YSC Consulting and author of Difficult Decisions.
But this reasoning, experts say, is further evidence that the company cares more about short-term profits than satisfying upset customers. Despite its exclusive deal with Rogan, the company has tended to avoid labeling itself as a publisher since it doesn’t have advance approval of his shows, and can only remove episodes if they run afoul of their content guidelines. Spotify’s stance over Rogan has raised questions about the company’s responsibility to police the content on its platform. Neil Young later demanded that his music be removed from the platform, followed by Joni Mitchell and a handful of other artists. Traffic to the cancellation page for Spotify Premium spiked 196% the week after a group of nearly 300 scientists and doctors wrote a letter to Spotify asking it to step in to keep medical misinformation off their platform.
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